Trade Essentials Online Shop / 26-07-2007

Privacy Policy:

 

We know that your privacy is very important to you. That’s why protecting any personal information, such as your name, address, e-mail address or phone number that you provide to us is of the utmost importance to Trade Essentials. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at Trade Essentials location (the “Store”), through the Trade Essentials website (the “Site”), or through our authorized service providers (Service Providers”).

 

When you provide personal information at our Store, our Site and to our Service

Providers, you are consenting to the manner in which Trade Essentials will collect, use, disclose and otherwise manage your personal information, as set out below.

 

Collection and Use of Personal information

 

We may collect personal information that you provide us when you:

 

·        Purchase, order, return, exchange or request certain information about our products and services;

·        Request a quote and/or purchase one of our services for your home or business;

·        Phone the store or customer service desk;

·        Visit or register with our Site or participate in another feature of our Site, such as a bulletin board;

·        Enter into a contest or sweepstakes or respond to one of our surveys; or

·        Provide us with comments or suggestions.

 

We may also collect personal information about you from our Service Providers.

 

Shopping at Trade Essentials: When you purchase products and services at our store, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchase, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings.

 

 

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver’s license. We collect this information to help prevent fraud.

 

Online Registration: Registration is an optional service provided by our Site. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select, and optionally, your interests. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Trade Essentials.

 

Contests, Questions or Surveys: When you ask a question, participate in a survey or enter a contest or sweepstakes at the Store, a Trade Essential sponsored event or through our Site, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from Trade Essentials.

 

Other Uses of Personal Information: Trade Essentials uses personal information, including information provide to us from our Service Providers, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mail about our products, services, sales and special offers.

 

We may also send you mail, e-mail or call you with information about our product and service offerings if you have provided us with your name and address, e-mail address phone numbers at our Store or Site. If you would like to stop receiving such promotional information from Trade Essentials, please see the Privacy Preferences/Opt-Out section of this Privacy and Security Statement or go to www.tradeessentials.com.au/privacypreferences  for further instructions on how to register your preferences.

 

Privacy Preferences/Opt-Out: We now offer an on-line privacy preference page at www.tradeessentials.com/privacypreferences where you can register or change your preferences to receive or not receive marketing materials sent by phone, e-mail and mail. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.

 

Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and feature of our Store, Site and our products and service offerings.

 

Disclosure of Personal Information

 

Personal Information Disclosure: Trade Essentials will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.

 

Data Sharing for Catalog Mailings: We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. If you prefer not to have your information shared with third party companies for this purpose, please see the section above entitled

Privacy Preferences/Opt-Out.

 

Other Service: To serve you better, we may combine the personal information that you give us on our Site and at our Store or through our catalogs with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

 

Companies that work with or on behalf of Trade Essentials: Some of our operations may be managed by unaffiliated companies. Also, if you purchase services from Trade Essentials, these services may not be provided by Trade Essentials, but rather by reputable local or national companies with which we contract to provide such services. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, we will share your information on a confidential basis with our delivery service providers. Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.

 

Sale of Business: Trade Essentials reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.

 

Legal: Please note that Trade Essentials must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

 

Access to Personal Information

 

You may request access to the personal information that we have about you. As a registered user with our Site, you can access your profile information at any time by:

 

1. Clicking on the “Sign In” button at the top of any page on the Site on which you registered, then
2. Clicking on the “Your Account” button on the page header or on the “Your Account” link under Customer Support.

 

For further instructions on accessing the personal information that Trade Essentials may have about you, please see the How to Contact Us section of this Privacy and Security Statement.

 

Additional Information about Our Site

 

Visiting Our Site: In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.

 

Cookies: Our Site uses a technology called “cookies”. A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies form our Site, you will limit the functionality we can provide when you visit our Site.

 

Tracer Tags: Our Site may also use a technology called “tracer tags”. These may also be referred to as “Clear GIFs” or “Web Beacons”. This technology allows us to understand which pages you visit on our Site. These tracer tags are used to help us optimize and tailor our Site for you and other future website visitors.

 

Third Party Links: Our Site may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.

 

Trade Essentials provides links to third party websites as a convenience to the user. The inclusion of any link does not imply Trade Essentials’ endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend that you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organization that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

 

Security of Personal Information

 

We will maintain the confidentiality of all personal information collected in our Store, our Site and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

 

Security Measure on Our Site

 

Secure Shopping: When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, and industry standard, is designed to prevent someone other than operators of out Site from capturing and viewing you personal information.

 

Trade Essentials also takes the following measures to protect your personal information online:

 

Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Trade Essentials never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

 

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Trade Essentials cannot ensure or warrant the security of any information you transmit to us on our Site.

 

Who We Are

 

Trade Essentials is a trading name of Able Hardware Pty. Ltd., dedicated to providing you with a wide range of products in premium quality including general hardware, builder’s hardware, safety goods, air tools and accessories, bathroom essentials, fasteners, etc.

 

How to Contact Us

 

We want to assure you that Trade Essentials has endeavored to protect your privacy.

 

You can contact us or otherwise communicate your privacy concerns by:

• calling us at (03)-9357 0559
• faxing us at (03)-9357 8258
• emailing us at customercare@tradeessentials.com.au
• accessing your registration information on our Site
• registering or changing your privacy preferences at www.tradeessentials.com/privacypreferences
• writing us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):

 

Trade Essentials

Attention: Privacy Official

Customer Care

1924 Hume Highway,

Campbellfield Vic 3061

 

Changes to the Privacy and Security Statement

 

To help you track the changes to our Privacy and Security Statement, a history of material changes to our Privacy and Security Statement will noted here, beginning with changes published after August 1, 2007

 

Copyright @2007 Able Hardware Pty. Ltd. All Rights Reserved. Trade Essentials is a registered trademark of Able Hardware Pty. Ltd.